Apart from being experts in custom programming, we at PLANet Systems Group™ also focus on providing professional support services to scholarly societies and journals in their peer review and production processes.
PLANet Systems Group™ has been Involved in Online Scientific Scholarly Peer Review and Publishing from its very beginnings. During the early nineties, Dean E. Bedford, the principal founder of PSG, was the first to develop Manuscript Manager, one of the industry’s first Peer Review Applications while working as the developer of Carden Jennings Publishing.
In 2004 a ScholarOne Manuscripts end-user support for European based users has been initiated with two full-time employees based in our office in Novi Sad, Serbia as Tier One case support. Over the past few years the ScholarOne support team has grown to 10 members with collective 48 years of ScholarOne Manuscripts support knowledge performed on all levels.
As of the fall, 2008 another 5 member European Support Team has been established to provide case and editorial assistance support for a list of journals published by the American Chemical Society.
We have entered the year 2011 with 18 team members providing professional peer review services to Thomson Reuters (ScholarOne Manuscripts) and 11 more team members working for ACS .